• Regular product upgrades and periodic maintenance releases incorporating key product enhancements and new features (developed by MicroEdge and incorporating suggestions from our clients)
• Unlimited access to our toll-free Technical Support hotline during business hours
• Guaranteed response time of two business hours or less on all new support incidents reported to our Call Coordinator
• 24-hour/7-days-a-week submission of support requests by email or online via MicroEdge Online Support Request form. Guaranteed response time of two business hours or less on all new email support incidents during business hours
• Access to the client-only GIFTS User Area pages of our Website, which includes latest program downloads, a knowledgebase, news, documentation, and community resources
• File Sharing Area that enables MicroEdge and clients to easily share files
• Client Communications Service (CCS), an email broadcast announcing maintenance releases, product announcements, and more
• Members of the Maintenance and Support Program receive preferred rates for services
• Preservation of your investment by applying the original purchase price of your Windows product toward the purchase of the next Windows product generation.

Platinum Support Program
(formerly known as Premium Support)

The Platinum Support Program includes all of the benefits of Gold Support, plus the following additional benefits:

• A dedicated senior support specialist assigned to your organization to respond to your technical problems and operational questions.
• Guaranteed response time of one business hour or less on all new support incidents reported to our Call Coordinator or submitted via the online support request or emails
• A monthly report detailing the status of any issues you reported that are pending or resolved
• Monthly conference call with your dedicated support specialist to review your current support issues and to answer any questions that you may have
• Annual strategic meeting to plan future upgrades and review technical issues
• Shipment of all product upgrades and documentation sent via overnight delivery.