A variety of Support Services ensure that you can always work and learn:

Technical Support

Whether you need tips on using specific features, want to report an issue, or have an enhancement suggestion, the MicroEdge Technical Support team is ready to hear from you. Flexible options for contacting Support make it even easier to get the assistance you need – choose from online, email, or phone to reach out for assistance. Our support specialists are dedicated to delivering superior client service and timely resolutions to critical technical issues.

PowerME

PowerME, MicroEdge’s client portal, is the go-to source for knowledge and expertise about your MicroEdge solution. PowerME is a place to discover new ideas and collaborate with our dedicated team of experts. It provides:

• Easy real-time entry and tracking of support requests
• Detailed reporting about your organization’s suite of solutions
• Knowledgebase access for effective self-service
• An Ideas Community to interact with MicroEdge and provide valuable feedback about our partnership

Get Satisfaction

Get Satisfaction is an online product feedback site for AngelPoints clients. AngelPoints clients should use the site to submit product enhancement ideas, vote for their favorite enhancement ideas submitted by their peers, and to ask questions. To get started:

1. Sign up at getsatisfaction.com/angelpoints
System Managers can also click on the “Feedback” tab within AngelPoints’ primary navigation. (Note: you can use your Facebook, Twitter, Open ID accounts or create a new Get Satisfaction account by clicking on that link).
2. Submit your ideas by choosing “Share an idea” or “Give praise” and include a detailed description and clear benefit.
3. Click on your favorite ideas to vote.

Educational and Training Events

Stay ahead of the curve by learning the latest best practices for grants and foundation management at MicroEdge events.

The annual MicroEdge Solutions Conference is a comprehensive compilation of education, training, industry updates and networking activities. Hear from industry thought leaders about emerging trends in philanthropy, gain valuable insight from MicroEdge staff about the effective use of technology to develop streamlined processes, and connect with your peers for inspiration and real-world ideas you can use right away.

Regional User Group Workshops provide ongoing education and training to expand your knowledge of MicroEdge solutions. These free, interactive workshops are a forum for our clients to exchange new ideas and tips for improved philanthropic practices.

Contact Technical Support

GIFTS Support
Phone: 877.704.3343
Email:  helpdesk@microedge.com
Online: Click the Case tab at the top of your PowerME homepage and then click Create New Case.

FIMS Support
Phone: 800.256.7772
Email:  fimssupport@microedge.com
Online: Click the Case tab at the top of your PowerME homepage and then click Create New Case.

AngelPoints Support
Phone: 877.704.3343
Email:  helpdesk@microedge.com
Online: Click “Help” in the upper right hand corner of your AngelPoints application.

Hours: 8:00 AM – 8:00 PM (ET)