Last Updated: February 16, 2011
Important Information
MicroEdge, LLC (www.microedge.com) is certified as Safe Harbor compliant. MicroEdge is also a certified licensee of the eTrust EU Safe Harbor seal and abides by the EU Safe Harbor Framework.
Our Privacy Statement to Our Customers
As our client, you have trusted us to help you manage a critical area of your operations. To maintain that trust, we are committed to protect the privacy and security of the personal information we have about our clients, and our client’s accounts. This notice is intended to help you understand how we safeguard that information.
Disclosure of Information
We do not sell your information to anyone, nor do we use any information about your accounts for market research or any other research that is shared outside of MicroEdge. We do not share nonpublic information about our clients outside of MicroEdge other than in one of the following exceptional instances:
- We disclose personal information to those third party companies and/or MicroEdge companies that help us process or service your accounts. Examples of services are pricing information, market research, and technical support.
- We disclose personal information to other organizations with your consent or as directed by your representatives or agents.
Collection of Information
We limit the collection of information to that which is necessary to deliver our service to our clients. This service includes informing you of how we conduct our business, as well as any other opportunities that may be of benefit to you, including processing your account data for you and your agents and maintaining accounts and their corresponding data delivery and account reconciliation. We get most information directly from you, your custodians, and from MicroEdge, either in person, by telephone or electronically.
Information that we collect may include some or all of the following:
- Contact information of your employees or agents
- Grant application information
- Information that you provide to us on other questionnaires and forms
Collection and Use of Children’s Personal Information
Our websites are intended for general audiences and do not knowingly collect any personal information from children. If we receive information pertaining to children under 13 and we are notified of this at privacy@microedge.com or by contacting us at the address provided below, as soon as we verify the information is about or collected from a child under 13, we will immediately delete the information from our servers.
Use of Cookies
MicroEdge websites use “cookies” to enable you to sign into our services and to help personalize your online experience. Cookies are also used to help us track usage patterns in order to improve or manage our site, to ensure the integrity of the registration process, and to help provide personalized service and deliver content specific to your interests. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie. Cookies contain information that can later be read by a Web server in the domain that issued the cookie to you. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to accept cookies, you also have the ability to later delete cookies.
Safeguarding of Information
Our employees or anyone acting on our behalf are required to protect the confidentiality of information and to comply with our written procedures, and are subject to disciplinary action if they fail to follow these procedures. We have established policies to maintain physical, electronic, and procedural safeguards to maintain the security
and privacy of all client data and information. Our employees access information only to service and manage your account data and to monitor the information as it relates to your contract with MicroEdge. We limit physical access to our facilities through the use of guard personnel and security systems. MicroEdge also requires that third party business partners agree to contractually comply with privacy laws.
MicroEdge does not collect personally identifiable billing or financial information when you visit our site. MicroEdge will not release personal information to any non-affiliated third party without your consent, unless we are required to by law, or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with an official investigation by a law enforcement organization, including judicial and governmental agencies. MicroEdge may provide transaction-related information to Government or private auditors for the purpose of inspecting or validating our business practices, accounting records or financial reports. Any release of information for such a purpose will be done under standard confidentiality restrictions.
Accessing Your Personal Information
You can access and update the information we have on file for your organization by contacting MicroEdge at 212.757.1522. A representative will verify your credentials and work with you to ensure that the information we have on file is up to date. We retain client information indefinitely, and make good faith efforts to ensure that the information we have on file is up to date and accurate, and to correct this data if it is inaccurate, or delete such data at your request if it is not otherwise required to be retained by law for legitimate business purposes.
Communication Preferences
You can stop the delivery of email communications from MicroEdge by selecting the “unsubscribe” link that is provided at the bottom of MicroEdge emails. You may also proactively communicate your preferences regarding the receipt of email and phone calls by contacting MicroEdge at 212.757.1522 or info@microedge.com. These choices do not apply to the receipt of mandatory service communications, which you may receive periodically.
In the Event of Merger, Sale, or Bankruptcy
In the event that MicroEdge is acquired by or merged with a third party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from our users as part of such merger, acquisition, sale, or other change of control. In the event MicroEdge experiences bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, MicroEdge may not be able to control how your personal information is treated, transferred, or used.
Policy Changes
We will occasionally update this privacy statement to reflect changes in our services and client feedback. When we post changes to this Statement, we will revise the “last updated” date at the top of this statement. If there are material changes to this Statement, or in how MicroEdge will use your personal information, we will notify you either by posting a prominent notice on our website or by directly sending you a notification. If the change involves the use of your personally identifiable information, the notice will contain instructions on how you can opt-out of such use. We encourage you to periodically review this statement to be informed of how MicroEdge is protecting your information.
Local and International transfer of personal information
You should be aware that by using this and other MicroEdge websites, and by using services and products provided by MicroEdge, your personal information may be acquired into, processed in, or transferred to, computer systems residing in the United States of America, Great Britain, or India. Other countries may be involved with data acquisition, data processing, or data transfers in the future. By using this website, you fully agree and affirmatively consent that any of your personal data that is collected by this website may be managed in this way.
Adherence to Safe Harbor (data transfers from the European Union to the
United States of America)
MicroEdge confirms that it adheres to the Safe
Harbor privacy framework when handling personal information that is transferred
from member states of the European Union to locations in the United States of
America. The European Commission and the US Department of Commerce have agreed
to a data protection framework called the “Safe Harbor” that consists of a set
of privacy principle documents and related FAQs. These documents describe how
organizations that receive personal data from the European Union should provide
information about purpose of collection (Notice), participation (Choice), Onward
Transfer, Security, Data Integrity, Access, and Enforcement. A discussion of
these data handling issues can be found at the Commerce Department’s Safe Harbor
website http://www.export.gov/safeharbor/SH_Overview.asp and a
comprehensive Safe Harbor document set is currently at http://www.export.gov/safeharbor/SH_Documents.asp.
Communications relating to data privacy at MicroEdge and its commitment to Safe
Harbor can be sent to: Safe Harbor compliance administrator: Todd Laddusaw,
800.899.0890 - tladdusaw@microedge.com.
In accordance with our commitment to protect personal privacy, MicroEdge, LLC, adheres to the principles of the Safe Harbor Framework as developed by the U.S. Department of Commerce in consultation with the European Commission. The seven principles and fifteen Frequently Asked Questions (FAQs) referred to in this policy constitute Safe Harbor privacy framework. These principles and FAQs may be found at http://www.export.gov/safeharbor
Former Clients
Even if you are no longer a MicroEdge client, our Privacy Policy will continue to remain in effect.
How to Contact Us
To access the information that we store about your organization, or for more information about MicroEdge’s information practices and/or privacy statement, please contact us via mail or email:
MicroEdge, LLC
619 West 54th Street, 10th Floor
New York, NY 10019
212.757.1522
info@microedge.com
Dispute Resolution
Any action, dispute, claim or controversy of any kind, in connection with, or in any way pertaining to, the Privacy Policy (“Dispute”) will be resolved expeditiously, amicably, and at the level within each Party's organization most knowledgeable about the Dispute, in accordance with the procedures outlined below. The Parties do not intend for the procedures outlined below to supplant the routine handling of inquiries and complaints through informal contact with customer service representatives or other designated personnel of the Parties.
The complaining party's representative will notify the other party’s representative in writing of the Dispute, and the non-complaining party will exercise good faith efforts to resolve the matter as expeditiously as possible. In the event that such matter remains unresolved fourteen (14) days after the delivery of the complaining party's written notice, the parties will confer in an effort to resolve the Dispute. If they are unable to reach a resolution of the Dispute, it will be resolved by binding arbitration in accordance with the terms of this dispute resolution section, except as otherwise set forth below. A party who fails or refuses to submit to arbitration following a lawful demand by any other party will bear all costs and expenses incurred in compelling arbitration of any Dispute. Arbitration proceedings will be administered by the American Arbitration Association (“AAA”) or such other administrator as the parties may mutually agree upon. Arbitration will be conducted in accordance with the AAA Commercial Arbitration Rules. If there is any inconsistency between the terms hereof and any such rules, the terms herein will control. Arbitrators must be active members of the State Bar in the State of New York with expertise in the substantive laws applicable to the subject matter of the Dispute. Arbitrators (a) will resolve all Disputes in accordance with the substantive law of the State of New York, without regard to such state’s conflict of laws provisions, (b) may grant any remedy or relief that a court of the State of New York could order or grant and such ancillary relief as is necessary to make effective any such award (but in no event will the arbitrator have the authority to award damages that exceed the scope of the Privacy Policy), and (c) will have the power to award recovery of all costs and fees, to impose sanctions and to take such other actions as they deem necessary to the same extent a judge could pursuant to the Federal Rules of Civil Procedure, the Rule of Civil Procedure in the State of New York.To the maximum extent practicable, the AAA, the arbitrators and the Parties will take all action required to conclude any arbitration proceeding within one hundred and eighty (180) days of the filing of the Dispute with the AAA. No arbitrator or other party to an arbitration proceeding may disclose the existence, content or results thereof, except for disclosures of information by a party required in the ordinary course of its business, by applicable law or regulation, or to the extent necessary to exercise judicial review rights as set forth herein. This arbitration provision will survive termination, amendment or expiration of the Privacy Policy.
Legal Disclaimer
Please note that your use of our Web site constitutes your agreement to follow and be bound by the privacy policy, legal notices and terms of use (collectively, the "Terms"). MicroEdge, LLC ("MicroEdge") makes available information, materials, and products on this website, subject to the following terms and conditions. By accessing this site, you agree to the terms and conditions as outlined in the Terms. MicroEdge reserves the right to change the Terms and conditions from time to time at its sole discretion.
MicroEdge’s website may be used by the visitors for the purpose of information only. MicroEdge has made every attempt to ensure the accuracy and reliability of the information provided on this website. However, the information is provided "as is" without warranty of any kind. MicroEdge does not accept any responsibility or liability for the accuracy, content, completeness, legality, or reliability of the information contained on this website.
Information given in this website including the copyrights and other Intellectual Property Rights is owned by and proprietary to MicroEdge and are reserved and vest solely with MicroEdge. Subject to the Terms and conditions set forth in this agreement, MicroEdge will grant a non-exclusive, non-transferable right to access this site and the materials thereon.
The information is provided without warranty of any kind including without limitation any implied warranties of merchantability or fitness for a particular purpose or non-infringement.
To the maximum extent permitted by law, in no event shall MicroEdge be liable to any other person or party, whether in contract, tort or otherwise, for any direct, indirect, incidental, consequential or punitive damages, including loss of profit, data loss, interruption to business or legal fees, arising out of or in connection with the use of any information available from this website or any other hyperlinked web site, even if expressly advised of the possibility. Any access or use of hyperlinks to other websites is at the discretion of the intended user and MicroEdge is not responsible for or does not endorse the contents or use of these websites. MicroEdge,cannot and will not guarantee that this website is free from computer viruses or anything else that has destructive properties.
Governing Law – Any dispute shall be litigated in the state or federal courts located in the State of New York to whose exclusive jurisdiction the parties hereby consent. All litigation shall be governed by and construed in accordance with the laws of the State of New York without giving effect to its principles of conflict of laws.