Valuable Education, Services and Support to Optimize the Way You Work
MicroEdge Client Care is a premium client ownership program designed to help clients fully optimize the way they work. It is an optional program that offers additional education and training, premium support and service, and software updates and major upgrades for currently licensed software. Client Care is built on MicroEdge’s successful Maintenance & Support program that delivers best-in-class service, support, and product updates backed by high rates of client participation and satisfaction.
Client Care includes all the great features of the MicroEdge Maintenance & Support program and augments it with premium training, service and support that can be obtained for a single, annual fee. Key benefits include:
- Business process review with a MicroEdge services consultant to ensure that you are leveraging best practices and getting the greatest value out of your relationship with MicroEdge
- Optimization reviews to ensure that your organization is using its MicroEdge software to the fullest extent
- Free online training passes, which can be used for in-depth training on any topic of interest to your users
- Free orientations and refreshers for any currently licensed MicroEdge software products
- Free ‘new hire’ orientations for new or infrequent users
- Dedicated upgrade assistance to support the rollout of new versions of MicroEdge software
- Additional, complimentary licenses to the MicroEdge PowerME client portal
- Free major upgrades to currently licensed products
- Low or no-cost passes to the annual MicroEdge Solutions Conference
Our goal for Client Care is to make our clients’ experience with us exceptional every day, in every way. It is based on extensive client feedback, and bundles together additional training resources, solutions expertise, customized services and extended technical support assistance into a single program that can be obtained for an annual fee that is more cost-effective than purchasing these services separately.
Learn More About Client Care Today
To learn more about Client Care, contact MicroEdge at 800.899.0890.
MicroEdge will also host a series of webinars about Client Care. Dates, times and registration instructions for the webinars are available here.